Get in Touch With Us
Got a question about one of the reviews on this site, spotted something that needs updating, or want to flag a concern about a specific offer? This page explains how to reach the team behind birdgenie.com and what you can expect once you do.
How to Contact Our Team
Email is the most reliable way to reach us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to stand in for a real answer. Most messages get a response within two working days, though it can take a little longer during busy periods.
If you can, tell us what your message relates to right away — a specific casino, a bonus offer, a technical issue with the site, or something else. It helps us route your question to the right person and get back to you faster.
What You Can Get in Touch About
- Bonus terms and offers — If a welcome bonus, free spins deal, or wagering requirement on our comparison tables seems unclear, ask us to clarify. We always recommend reading the full terms directly on the operator's site before claiming anything, since offers such as those from Raging Bull, Uptown Aces, or Slots of Vegas can change without notice.
- Corrections and accuracy — Editorial ratings, offer details, and casino information are checked as of {{ FACT-CHECK DATE }}, but promotions and terms move fast in this industry. If something looks out of date, let us know and we will look into it.
- Content suggestions — Want us to cover a particular state's rules, a payment method, or a type of game in more depth? We take reader suggestions seriously when planning future pages.
- Licensing and eligibility questions — If you're unsure whether a casino is legally available where you live, or what the minimum gambling age is in your state, ask us and we'll point you to what we know and where to check further.
- Responsible gambling support — If gambling has stopped being enjoyable, is affecting your finances or wellbeing, or you're concerned about someone else's play, mention this in your message. We will point you toward self-exclusion programs, deposit and time-limit tools, and national support organisations rather than leave you without direction.
- Partnership or business enquiries — If you represent a licensed operator or a relevant organisation and want to discuss working with us, introduce yourself and outline what you have in mind.
Why Accuracy Matters on a Site Like This
Reviewing online casinos means dealing with numbers that change — bonus percentages, free spins counts, withdrawal processing times, and the licensing status of individual operators. We research and verify what we publish, but we are not able to test deposits or withdrawals ourselves, and terms set by casinos can shift after a page goes live. If you ever see a mismatch between what we've written and what an operator actually offers, that is exactly the kind of thing we want to hear about.
Our editorial ratings reflect our own research and assessment criteria — things like the clarity of bonus terms, the range of banking methods on offer, and the overall trustworthiness of the licensing information a casino provides. They are not customer review scores, and no casino can pay to move up the rankings.
A Note on Responsible Gambling
Online casino play should stay a form of entertainment, not a way to solve a financial problem. If you're reaching out because gambling has become difficult to control, we would rather hear from you directly than have you struggle in silence. Tell us your state if you can, and we'll try to point you toward the right self-exclusion tools or support services. Setting deposit and time limits before you play, and never gambling with money you can't afford to lose, are the basics we'd encourage anyone to follow — and our team is happy to talk through where to find further help if you need it.
What Happens After You Send a Message
Every email is read by a real person, not sorted by a bot and forgotten. We aim to reply within two working days. If your question needs input from more than one member of the team — for example, something touching both licensing detail and bonus terms — it may take a little longer, but you will always get a follow-up.
We can't offer legal, financial, or gambling-addiction counselling ourselves, but we can point you toward the right resources and organisations if that's what you need.
Thank you for taking the time to reach out. Whether it's a correction, a question, or feedback on how we cover the market, we read and value every message that comes in.